Q: WHICH CREDIT CARD PROCESSING COMPANY DO YOU USE :
A: We use Paypal Payments & Shopify Credit Card Payment Processing.
Q: WHAT IS YOUR RETURN POLICY :
A: We do accept returns within 7 days on certain products provided items are in original unopened, unused condition and we charge a restocking fee of 10% to cover cost of processing returns and cost of box which cannot be reused. Some items are not returnable,(like most electrical parts) please call in advance before returning items to our store. We cannot emphasize enough to make sure you are ordering the correct products as it can become very costly for you to ship the products back to us, basically you will be paying for shipping 3 times.
Q: WHAT IS THE SHIPPING COST TO MY ADDRESS.
A: Currently we have Free Shipping in Ontario & Quebec ( Please note :Some remote areas excluded) and calculated shipping in all other areas in Canada, we use Canpar as our main shipping courier. In certain circumstances we may not be able to ship to your address because of excessive shipping cost, we try to have a level field when it comes to shipping charge but sometimes we incur a loss to ship to some rural / remote addresses, in this case we will contact you to pay the additional charge or we will cancel your order and issue a full refund.
Q: CAN I COME TO YOUR STORE AND PURCHASE PRODUCTS LISTED ON YOUR WEBSITE.
A: Yes you can come to our Store at 140 Advance Blvd. Unit # 12 Brampton On. L6T 4Z8.(Moved Jan 01 2018 to this location) and Purchase Products listed and show as IN STOCK , we accept Cash, Debit, Visa, Mastercard. We are open Monday to Saturday 10am to 4pm except Holidays
Q: WHERE IS YOUR STORE LOCATED EXACTLY.
A: We are located at 140 Advance Blvd. Unit # 12 Brampton Ontario L6T 4Z8. Major intersection is Dixie Rd. & Steeles Ave. or 407 & Dixie Rd. We can be found off Steeles Ave. or Dixie Rd ---- Advance Blvd. starts at Tomken Rd crosses Dixie Rd. and ends on Steeles Ave. -- Please see map on top of the home page of our website for clear picture.
Q: AFTER I PLACE AN ORDER HOW SOON AFTER DO YOU SHIP ?.
A: If we receive an order before 1:PM we normally ship the same day, currently we are using Canpar for Shipping and we also send the Tracking Info. when the order is shipped
Q: Do you normally have stock of all products?
A: We Normally stock all the products on our website unless it is not a Regular Stock Item and when you Click on Checkout you will get to know.
Q: Is there a discount for pick-up orders?
A: Currently there is a Pick Up price and Shipped Price which includes shipping in Ontario & Quebec.( Some Areas Excluded).
Q: Do you install replacement parts like Furnace Filters & Humidifier Parts?
A: No, we do not provide this service, however we do recommend to have replacement parts be installed by a Qualified HVAC Technician and the best time to do this is when they are servicing your HVAC equipment.
Q: Are the products you offer Genuine Brand name Parts?
A: Yes our products are Genuine replacement parts unless otherwise stated, we also carry less expensive Aftermarket / Generic products for most items.